Arise claims to offer everyday people an exciting work from home opportunity.
Apparently, using the Arise platform, you can start your own “mini call center business” and work for fortune 500 companies. And as a result, earn a steady income, while enjoying a flexible ‘work life balance’.
But if you’re reading this, chances are you’re skeptical. Which is probably a good thing considering how many scams there are online these days.
Anyways, I decided to look into this ‘opportunity’ to see if it really is legit or just another scam. Here’s what you need to know before joining…
Overview of Arise Virtual Solutions, Inc.
Arise Virtual Solutions, Inc. (AKA Arise) started in 1994. Their aim was to connect small call center businesses, with large companies in need of services such as customer service, sales and tech support.
And it seems that over the past 24 years, they have done just that. Winning multiple awards and establishing relationships with some very well known and trusted companies.
The Arise Virtual Solutions headquarters is located in Florida and is run by CEO Scott Etheridge. According to the company’s site, they have over 260 employees and “tens of thousands of skilled service providers located across the globe”.
The latter would include you, if you choose to start your own mini call center business.
What’s The Arise Work From Home Opportunity About?
Arise offers folks from all over the world, a chance to start a small virtual call center business.
The first thing I want to point out here, is that this is NOT a home job- it is a ‘business opportunity’. So when you work with Arise you are doing so as an independent contractor.
You actually need to register your own company, and once you do this (and complete the other steps to get started as I explain below), Arise pays your company somewhere between $9 to $14 per hour for the work you perform.
This translates to earning between $360 to $560 for a 40 hour week.
Which in my opinion, is not a lot of money to be making. And unless you plan on hiring people from lesser developed countries, putting them through training and collecting a few bucks per hour in profit, there’s not much room to scale your income either.
So this is more for people who want to earn a very modest income or some extra cash. The good thing about this is that it is very flexible. So you can fit this around other commitments such as work, family or study, and you don’t have to spend hours stuck in traffic either.
Anyway, let’s take a closer look at how all of this works…
How Does It Work?
In this section I’ll explain how to get started with Arise, what exactly you will be doing on a day to day basis and how you get paid.
There are FIVE main steps you need to take in order to get started:
- Register a company, such as a Limited Liability Company (LLC)
- Undertake a certification training course to ensure you know what you are doing
- Create a new account on the Arise website
- Sign a non-disclosure agreement (NDA) to see which companies you can work for
- Review and choose a company to work with
The first step is going to be the biggest hurdles because not many people interested in this would know how to register a company and what type of company to register.
Thankfully though, there are a lot of great resources available such as the US Small Business Administration website to help you figure this out.
The second step is a requirement of every new Independent Business Owner (or IBO as many refer to them). This is essentially how Arise ensures that as an independent contractor, you know what you are doing.
As you can imagine, it would be disastrous to just let people come in without any training, and start working for big names companies who expect quality results from the call centers they work with. So I think this makes sense.
The remaining steps are relatively easy, this is just getting yourself registered and ready to start working on the Arise platform.
Worth noting is that Arise also has a System and Equipment Policy document that outlines what you will need to run your business in terms of equipment. In other words, the hardware and software you’ll need to get rolling.
The last point I want to mention here is that you may need to undergo a background check to qualify to work with Arise. Or at least some companies you choose to work with, using the Arise platform.
As you would expect, there are costs involved in starting your business and setting up your home office. In this case the costs are quite low in comparison to many traditional businesses.
The Arise website estimates the initial startup costs at $250 to $770 and the recurring costs at about $124 per month.
The upfront costs take into account registering a new company, having a phone line installed, buying a headset and the Client Certification Course. The recurring costs include high speed internet and phone line, along with a $39.50 per month fee to use the Arise platform.
It also pays to factor in costs such as bookkeeping and accounting. Since you are now responsible for keeping account of what you earn, what you spend on your business and moving money between the company and yourself. This is definitely going to be a learning curve if you’ve never run a business and if you outsource your bookkeeping, it can add up quickly.
All said and done this is pretty reasonable, assuming you are making money of course. Especially considering most people already have phone and internet services.
What You’ll be Doing on a Daily Basis
Your main job as the owner of your new call center is… you guessed it- answering and making phone calls.
The calls you handle will depend on the particular client you work for and what they need you to do for them. The types of calls available include sales, customer care and even technical support.
The way you choose which calls to take on, is by reviewing the various ‘Client Opportunities’ made available within the Arise platform. You can review these opportunities and accept the ones that appeal to you and your schedule.
These ‘opportunity announcements’ contain all the relevant information about who the client is, what types of call center agents they want and what you will need to do to qualify etc.
Once you agree to work with a client and complete the steps to get rolling, you can set the hours you want to work with that company ahead of time, according to what they have available.
Arise pays your company twice per month via bank deposit, for the hours your company performs work. The amount of money you earn ranges from $9 to $14 per hour, depending on the work you did and the company you worked for.
Since Arise is paying your company, and not you personally, you then need to withdraw your own earnings as an employee of your own company.
This is where you will need to consult with your accountant to ensure you are handling your books correctly, especially if you are new to running a business.
What Are People Saying About Arise?
Arise Virtual Services Inc. has an A+ rating on the BBB website.
It always pays to look closer at what actual members (both present and past) are saying. In my opinion this is a WAY better gauge of how credible the company is as oppose to ratings which (depending on the website) can be manipulated.
In any case, I found the reviews to be a bit of a mix.
Which to be honest is pretty standard for most big companies out there. I am yet to see ONE single company with this much attention, not getting regular complaints online. It is just the way it goes and it is to be expected within reason.
To give you some insight, here’s an example of a recent negative review on the BBB website:
Based on this and many other complaints I read, it seems most of these are about low earnings, poor communication and technical issues.
Now here’s an example of a recent positive review on Indeed.com to mix it up:
As you can see, this person loves Arise as do many others. So it is definitely a mix of good and bad which again is pretty standard.
The good thing about Arise is they take the time to reply to every negative review or complaint on the BBB website at least. Which is always a good sign.
Is Arise a Scam or Legit Company to Work For?
Arise is not a scam in my opinion and it is a legitimate company to work for.
I’ve reviewed hundreds of online ‘make money online’ opportunities on this site. And while that doesn’t mean I am always right, I do know the tell tale signs of a scam and what to look for.
There are definitely a good number of complaints and negative reviews from people about the company. But even highly respected and genuinely good companies have complaints. Even high numbers of complaints are common when a company is operating at the level Arise is.
So the best thing to do is consider what the complaints are about and weigh these up against the positives, to see what you think yourself. This is the best way to draw your own conclusion based on your own reasoning and circumstances.
I’m certainly not endorsing or even recommending Arise, but I don’t believe it is a scam. I think it is a legitimate way to start a home based business and could be good for the right person.
Arise offers people a relatively simple way to start a home business.
Assuming you want to run your own call center, you can handle the costs and everything goes smoothly, this could be a great way to start a home business.
What I like about this is that it gives you the freedom to set your own working hours and enjoy the flexibility that comes with working from home. And once you get it rolling, it seems like a pretty simple gig.
With that being said, there are some things I didn’t like…
Such as how you need to put in a lot of time and effort into ‘certification training’, only to earn a low hourly rate. And you still have to take your expenses and tax out of that hourly rate too.
The other thing I’m not a fan of, is how there is not a lot of room to scale your business. I mean, that’s the perk of running a business, you can build and grow something to the point of passive income.
Don’t get me wrong, it is possible. But unless you start hiring call center agents and taking on tons of work, this is realistically more of a job than a business. And when you take into account ALL of your expenses and the extra work involved in running a company, it’s not a very profitable job at that.
I personally think that there are better ways to make money online, especially if you goal is to start an online business. But my conclusion is that for the right person, this could be a reasonable opportunity to earn some money online.
Whatever you decide, I hope this review has been helpful. Feel free to share your experience with Arise in the comments below- positive or negative.
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