If you’re someone who doesn’t mind sharing their opinions, is on the internet frequently, and is looking to make extra money, then you might have considered becoming a usability tester for sites like Userfeel.
But can you really make money as a usability tester?
Userfeel.com pays remote usability testers for completing 10-20 minute long tests that provide insight into a company’s website or computer-based software functionality. Testers can earn $10 per test, but there might not be enough work to substantiate a full-time income.
Read on to find out more about what usability testing is, how you can sign up to be a tester, how much money you can expect to make, if it’s a scam, and more!
What’s Userfeel.com About?
Userfeel.com is a remote usability testing website that basically allows companies to check the functionality of a site or app.
It was founded in 2010 when the founder and CEO, Yannis Karampelas wanted to optimize the websites of his clients in Greece.
He was not able to find a remote usability testing platform and as such he created Userfeel to solve this problem.
Remote usability testing is a type of research that uses what’s called an insight platform to record a user’s screen (and sometimes even voice, depending on the software you use).
This can be done while the user tests the site from a remote location – they don’t have to be in an office, they can be in the comfort of their own home.
The idea is to watch participants as they interact with a product, experience, or site as a user normally would to gain insight about how functional it is.
This helps companies tremendously with website optimization because, when real users are navigating your site or computer-based software, they can let you know what aspects of the site were undesirable or hard to use, as well as any bugs they come across.
Companies use this information to fine tune their sites before releasing it to the general public, aiming to provide the most user-friendly and enjoyable experience as possible.
Userfeel.com is a pretty big company in the remote usability testing space and has worked with very large names, such as:
- Office Depot
- Trip Advisor
Knowing more about the company itself, now let’s look at the process of becoming a usability tester.
How Does Userfeel.com Work?
To become a usability tester for Userfeel.com, you’ll need to visit their website and click on the “Become a Tester” button at the top of the page.
You then have to fill out some basic information, such as your:
- Full name
- PayPal email
- Native language
- What devices you have available for you to complete tests on
In order to be a usability tester, you will need a Windows computer with Windows 7 or higher, or a Mac computer. You’ll also need a microphone, but the internal one included in most laptops will be acceptable.
You will then be asked to complete a sample usability test, and this is the final step you need to complete before you get accepted.
When you have completed the qualification test, then you just wait to hear back if you are approved. This can take anywhere from 7 to 15 days. If approved, then you’re ready to get started completing usability tests.
At this point, you will be sent notifications when a test is available and, if you do not start the test when receiving the notification, the test will be sent to another tester.
These tests can be sent to you either day or night, it just depends on when they were ordered. They will be for a customer in your native language or a language that you have marked as fluent on your demographic profile.
And if you’re curious as to what the tests will entail, it’s pretty straightforward. The customer will have a given scenario on their website, such as going through the process of purchasing an item.
If this is the scenario you get placed with, you are not required to purchase anything. You generally just have to go to the last page right before finalizing a purchase to see if there are any issues with the whole process.
As you are completing the test, you need the microphone because you are asked to speak out everything that you are doing and state anything that you find confusing or anything that you find appealing about the website or software.
Userfeel.com states that any time you are completing a test, you are not required to enter any of your real personal information and can just add fake information because the whole point is just to test the ease and flow of how something on the site or software works.
Some tests may have screener questions before them and these are very similar to the pre-qualification questions on survey sites like Inbox Dollars.
These are just trying to see if you meet the certain demographic, as customers may be looking for one specific to the test. If you do not meet that demographic, the test will be passed on to another tester.
Is Userfeel.com a Scam?
Userfeel.com is not a scam. They are actually performing usability testing and the testers are actually getting paid, given that they meet the requirements to get paid for a test. And overall, they are a pretty good company.
The biggest complaint is that people don’t get enough tests, and this is probably due to the fact that there are so many testers on the platform. Also, even though this company has big name clients, there still might not be an abundance of work available.
One red flag – and it’s not a big one – is the fact that when you go to look up reviews about Userfeel.com and you come across Trustpilot, you’ll notice that the company is rated five stars.
However, there is only one review, and it claims that the site has “excellent support.”
The odd part is that the review is written by Yannis Karampelas, the founder and CEO of the company.
While this might not be a sign that they are a scam, it is a little odd that they only have one review on a pretty big review site, and it’s from the founder of the company. But maybe that’s just a sort of marketing technique.
Can You Really Make Money With Userfeel.com?
How much money you make with Userfeel.com can really depend on how many tests you are sent, but to give a simple answer, Userfeel.com states that you make $10 per test and the tests can take 10 to 20 minutes to complete.
So, that being said, if you were getting quite a bit of tests sent to you, you could make $30 to $60 an hour.
However, as stated above, the common complaint is that you don’t get many tests sent to you. So common is that, in fact, that the company actually addresses that in their FAQs for testers, stating that they don’t guarantee tests, and that “you may get 5 tests a day, you may get no tests for a year.”
So, to be blunt, you could make anywhere from zero dollars to some dollars, just based on if your demographics match what customers are looking for.
And you will get paid, if you earn anything, one week following the test and this will be either through Amazon gift cards or PayPal.
Usability testing is a legitimate way to earn money, and sites like Userfeel actually seem to pay a decent amount for them. Unfortunately, the problem lies with the amount of work there is, which seems to be not much. Because of that, this wouldn’t be a good substitute for a full-time job, but it might work well to earn some extra income on the side.